This role is responsible for ensuring exceptional guest experiences, strong financial performance, operational excellence, and a positive team culture. The ideal candidate is a strategic, hands-on leader who can balance guest satisfaction, employee engagement, and business results.

This individual will work closely with on-property leadership and Extreme Hospitality’s management team to maximize performance while ensuring alignment with all stake holders to achieve operational excellence.

This is a high-impact role for a results-driven professional who thrives in a fast-paced, entrepreneurial environment and is passionate about hospitality, relationships, and performance.

Responsibilities

• Oversee all hotel operations, including front office, housekeeping, food and beverage, maintenance, and guest services.
• Lead, coach, and develop department managers and team members to maintain high performance standards.
• Ensure exceptional guest service by addressing concerns promptly and implementing service improvements.
• Monitor financial performance, including budgeting, forecasting, labor management, and expense control.
• Drive revenue growth through effective sales, marketing, and occupancy strategies in partnership with relevant teams.
• Maintain compliance with brand standards, safety requirements, and applicable local, state, and federal regulations.
• Review operational reports and key performance indicators to identify opportunities for improvement.
• Foster a collaborative workplace culture focused on accountability, professionalism, and guest satisfaction.
• Coordinate with ownership, regional leadership, and vendors as needed to support property goals.
• Lead hiring, training, scheduling, performance management, and employee development initiatives.

Qualifications

• Proven experience in hotel or hospitality management, with responsibility for multi-department operations.
• Strong leadership and communication skills with the ability to motivate diverse teams.
• Demonstrated success in managing budgets, controlling costs, and improving financial outcomes.
• Excellent problem-solving and decision-making abilities in a fast-paced environment.
• Solid understanding of guest service standards and hospitality best practices.
• Ability to manage multiple priorities while maintaining attention to detail.
• Experience with property management systems, reporting tools, and standard hotel operational processes.
• Knowledge of health, safety, and regulatory compliance expectations in hospitality settings.

Preferred Qualifications

• Previous leadership experience in a full-service, boutique, or branded hotel environment.
• Background in sales, revenue management, or food and beverage operations.
• Experience leading teams through process improvements or property-level initiatives.
• Professional hospitality certifications or related education.

What We Offer

• A leadership opportunity to make a meaningful impact on guest experience and team success.
• A collaborative environment with the ability to influence property performance.
• Opportunities for professional growth and advancement within the organization.
• A competitive compensation and benefits package, based on experience and qualifications.

Additional Information

This position requires a flexible schedule and the ability to respond to operational needs as they arise, including evenings, weekends, and holidays when necessary. The successful candidate will bring professionalism, adaptability, and a commitment to delivering an exceptional hospitality experience.

Why Join Extreme Hospitality

At Extreme Hospitality, we don’t just manage hotels we unlock their full potential. Our team is composed of driven, collaborative professionals who are passionate about performance, innovation, and creating best-in-class guest experiences.

Benefits

• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off and holidays
• Performance-based bonus opportunities
• Professional development and growth opportunities within a rapidly expanding platform
• Exposure to a diverse portfolio of branded and independent assets

Position Overview

The Hotel Sales Manager is responsible for leading proactive sales efforts, developing strategic partnerships, and executing revenue-driving initiatives across key market segments. This individual will work closely with on-property leadership and Extreme Hospitality’s management team to maximize topline performance while ensuring alignment with all stake holders to achieve operational excellence.

This is a high-impact role for a results-driven professional who thrives in a fast-paced, entrepreneurial environment and is passionate about hospitality, relationships, and performance.

Key Responsibilities

• Develop and execute comprehensive sales and marketing strategies to drive occupancy, ADR, and total revenue across all segments (corporate, group, leisure, and local demand generators).
• Identify, prospect, and secure new business through direct sales efforts, networking, community engagement, and strategic outreach.
• Main focus will be to increase all room segments, with primary emphasis on FIT, Tour, Sports, SMERF and Leisure markets.
• Build and maintain strong relationships with corporate clients, travel managers, event planners, and local partners.
• Conduct outside sales calls, site tours, sales blitzes, and participate in industry events and trade shows
• Collaborate with revenue management and operations teams to align pricing, positioning, and guest experience strategies.
• Monitor market trends, competitive set performance, and demand patterns to uncover new revenue opportunities.
• Partner with property leadership to ensure seamless execution of group business and exceptional guest experiences.
• Maintain accurate sales reporting, forecasting, and pipeline management.
• Uphold brand standards and ensure compliance with company policies and operational procedures.

Qualifications

• Proven experience in hotel sales, hospitality management, or a related field with a track record of driving revenue growth.
• Strong understanding of hotel sales processes, revenue management principles, and financial performance metrics.
• Experience working within branded hotel environments (Marriott, Hilton, Hyatt, etc.) is a plus, however experience with independent hotels is preferred. 
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work cross-functionally with operations, revenue management, and ownership groups.
• Highly organized with strong attention to detail and follow-through.
• Self-starter with an entrepreneurial mindset and a results-oriented approach.
• Experience with CRM systems, sales reporting tools, and hotel PMS systems preferred.

Why Join Extreme Hospitality

At Extreme Hospitality, we don’t just manage hotels we unlock their full potential. Our team is composed of driven, collaborative professionals who are passionate about performance, innovation, and creating best-in-class guest experiences.

Benefits

• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off and holidays
• Performance-based bonus opportunities
• Professional development and growth opportunities within a rapidly expanding platform
• Exposure to a diverse portfolio of branded and independent assets